Contact and booking Contact-us by email » Booking form » +33(4) 73 19 11 11
Call me back »
Please fill-in your phone number
we will call you back.
 
we will call you back.
Open hours:
• From January to August non-stop:
Monday - Friday: 9am / 6pm
Satruday: 9am / 4pm
• From September to December:
Monday - Friday: 9am / 12:30pm and 1:30pm / 6pm
X
93 campings
in France
Download our brochure

General terms and condition of sale

 

Legal and regulatory provisions

These general terms and conditions of sale are in accordance with decree No. 94-490 of 15 June 1994, made on the basis of Article 31 of law No. 92-645 of 13 July 1992 setting out the terms and conditions governing the conduct of activities relating to the organisation and sale of travel or holidays. The provisions of Articles 95-103 of the above-mentioned decree are included in full hereafter in accordance with Article 104 of this same decree.

 

Art. 95-With no prejudice to the exclusions provided for in paragraph 2 (a and b) of Article 14 of the law of 13 July 1992, mentioned hereabove, any offer and any sale of travel and holiday services will result in the handing over of the appropriate documents meeting the rules defined in the present article. Concerning the sale of air tickets or travel tickets on a regular line not accompanied by services relating to said transportation arrangements, the seller shall issue the purchaser with one or several tickets for the whole trip issued by the carrier or under their responsibility. For cases involving transport on request, the name and address of the carrier on whose behalf the tickets have been issued shall be mentioned. Separate invoicing of the various components of a package shall not release the seller from their obligations set out in this article.

 

Art. 96 - Prior to concluding the contract and on the basis of a written document bearing their name, address and a statement of their official operating authorisation, the seller shall give the consumer information on the prices, dates and other items making up the services provided during the trip or holiday such as:

1 ° Destination, means, characteristics and categories of the transport method used;

2. Type of accommodation, its location, level of comfort and main characteristics, its tourist classification and approval in accordance with the regulations or customs of the host country;

3 ° Meals provided;

4. Description of the itinerary where tours are concerned;

5 ° Administrative and health formalities to be carried out, particularly in the event of a border crossing, and their times of completion

6 ° Tours, excursions and other services included in the package or available at an additional price;

7 ° Minimum or maximum size of the group going on the trip or holiday and, if the journey or holiday is subject to a minimum number of participants, the deadline for notifying the consumer of any cancellation of the trip or holiday; this deadline cannot be less than 21 days prior to departure;

8 ° Amount or percentage of the price to be paid as a deposit at the time of signing the contract and the dates of payment of the outstanding balance;

9 ° Price review procedures as provided for in the contract under Article 100 of the present decree;

10 ° Terms and conditions of contract cancellation;

11 ° Terms and conditions of cancellation as defined in Articles 101,102 and 103 herebelow;

12 ° Details of the risks covered and the guaranteed amounts underwritten in the insurance policy covering the consequences of the professional civil liability of travel agencies and the civil liability of not-for-profit associations and organisations and local tourist organisations;

13 ° Information on optional subscription to an insurance policy covering the consequences of certain cancellation cases or a medical assistance contract covering certain specific risks including, in particular, repatriation costs in the event of accident or illness.

 

Art. 97 - Prior information given to the consumer binds the seller, unless the latter has expressly reserved the right to modify certain elements of said information. The seller shall, in such a case, clearly indicate the extent and content of said changes. In any event, changes made to prior information shall be sent to the consumer in writing prior to concluding the contract.

 

Art. 98 - The contract between the seller and the purchaser shall be established in writing in two copies, one for the purchaser, and signed by both parties. It shall include the following clauses:

1. Name and address of the seller, their guarantor and insurer as well as the name and address of the organiser;

2 ° Destination(s) of the trip and, in the event of split journeys, the various periods and their dates;

3 ° The means, features and categories of the transport method used, and the dates, times and places of departure and return;

4. The type of accommodation, its location, level of comfort and main characteristics, its tourist classification under the regulations or customs of the host country;

5 ° The number of meals provided;

6 ° The itinerary if a tour is involved;

7 ° The tours, excursions or other services included in the total price of the trip or holiday;

8 ° The total price of the invoiced services and an indication of any invoice review under the provisions of Article 100 below;

9 ° An indication, where necessary, of fees or charges relating to certain services such as landing, embarkation or disembarkation fees at ports and airports, tourist taxes when they are not included in the price of the service or services provided;

10 ° The price schedule and method of payment; in any case, the last payment made by the purchaser cannot be less than 30% of the price of the trip or holiday and shall be made upon delivery of the documents enabling the trip or holiday;

11 ° The special terms and conditions requested by the purchaser and accepted by the seller;

12 ° The procedures by which the purchaser may issue a claim against the seller for non-performance or improper performance of the contract, said claim having to be sent to the seller as soon as possible by registered letter with acknowledgment of receipt, and possibly notified in writing to the organizer of the holiday and relevant service provider;

13 ° The deadline by which the seller has to notify the purchaser of the cancellation of the trip or holiday if the organisation of said trip or holiday is subject to a minimum number of participants, in accordance with section 7 of article 96 hereabove;

14 ° Contractual terms and conditions of cancellation;

15 ° The terms and conditions of cancellation set out in Articles 101, 102 and 103 below;

16 ° Details of the risks covered and the amounts underwritten by the insurance policy covering the consequences of the seller's professional civil liability;

17 ° Details on the insurance policy covering the consequences of certain cases of cancellation subscribed to by the purchaser (policy number and name of the insurance company), as well details on the medical assistance contract covering certain special risks, including the cost of repatriation in the event of accident or illness; in this case, the seller shall provide the purchaser with a document specifying at least which risks are covered and which risks are excluded;

18 ° The deadline for notifying the seller of the purchaser's decision to transfer the contract;

19 ° The commitment to provide the purchaser, at least ten days prior to the scheduled departure, with the following information in writing:

a) Name, address and telephone number of the seller's local agent or, failing this, the names, addresses and telephone numbers of any local organizations likely to help the consumer should they encounter a difficulty, or otherwise, the phone number for contacting the seller in an emergency;

b) For trips and holidays abroad involving minors, a telephone number and address enabling direct contact with the child or person in charge at their holiday location.

 

Art. 99 - Provided that this contract has not yet entered into force, the purchaser may transfer their contract to a transferee who fulfils the same conditions as themselves for the trip or holiday. Unless there is a more favourable stipulation for the transferor, the latter shall notify the seller of their decision by registered letter with acknowledgment of receipt at least seven days before the trip. This period is extended to fifteen days for cruises. In any event, this transfer does not require the seller's prior authorization.

 

Art. 100 - When the contract includes an express price review option, within the limits laid down in Article 19 of the law of 13 July 1992 referred to hereabove, it shall mention the exact method of calculation, both upwards and downwards, price changes and, in particular, the amount of the transport cost and related charges, the currency or currencies that may affect the price of the trip or holiday, the portion of the price affected by the variation, the exchange rate for the currency or currencies used as a reference when establishing the price stated in the contract.

 

Art. 101 - When, prior to the purchaser's departure, the seller is forced to modify one of the basic elements of the contract, such as a significant price increase, the purchaser may, with no prejudice to claims for any damage suffered, and after having been notified by the seller by registered letter with acknowledgment of receipt:

- either cancel the contract and obtain immediate reimbursement of the amounts paid with no penalty;

- or accept the modification or replacement trip proposed by the seller, in which case the two parties will sign a contract amendment specifying said modifications; any price reduction will be deducted from any outstanding amounts owed by the purchaser. If the payment already made by the latter exceeds the price of the modified service, the excess shall be reimbursed to them prior the date of departure.

 

Art. 102 - Under Article 21 of the law of 13 July 1992, the seller shall notify the purchaser by registered letter with acknowledgment of receipt if they have to cancel the trip or holiday prior to said purchaser's departure. The purchaser, with no prejudice to claims for compensation for losses suffered, shall be reimbursed by the seller immediately in respect of the amounts paid, and with no penalty; in this case, the purchaser shall receive compensation that is at least equal to the penalty they would have borne if the cancellation had been made by themselves at that date. The provisions of this article shall not in any way prevent the purchaser concluding an amicable agreement with the seller in order to accept a replacement trip or holiday proposed by said seller.

 

Art. 103 - If, after the purchaser's departure, the seller is unable to provide a large part of the contracted services representing a significant percentage of the price paid by the purchaser, the seller shall immediately take the following measures with no prejudice to claims for compensation for any losses suffered:

- either, offer replacement services for the planned services, with the seller bearing any price supplement; if the services accepted by the purchaser are of inferior quality, said seller shall reimburse the purchaser the price difference upon their return;

- or, if they are unable to offer any replacement service or if these are refused by the purchaser for valid reasons, provide the purchaser, at no extra cost, with tickets that will ensure their return under conditions deemed equivalent towards the departure location or to another location accepted by both parties.